Before disassembly you can generally see whether the knob needs servicing if it has any lateral play or if it has uneven damping characteristics (“heavier” knob feel at certain repeatable points in the turn).
There is a lot of slop in the assembly. When reassembling, take care in realigning everything and torque down the hex nuts slowly alternating nuts to prevent the U-Bracket from slipping and messing with the assembly alignment. Take care to not overtorque the hex nuts or especially the set screws into the coupling shaft. The shaft is made of a soft mild steel and the set screws are generally harder, so overtightening the set screws will deform the shaft and require deburring and/or sanding and polishing. If your set screws are regularly becoming loose over time consider a threadlocker, but use a low strength threadlocker such as Loctite 222 purple.
The nemsys knobs have a particular weakness lateral torque, as the part that endures all of that is one plastic bushing, at the top. A common infamous playstyle, handblading, encourages this kind of force. Arcade ops
have tried posting signs but ultimately depending on who plays on your cabinet you may find yourself replacing this part often or they may end up eventually looking like
this. I suspect that knob was missing a washer, the top bushing was basically gone and the setting tabs on the torque converter had broken off. I'd recommend putting in a new top bushing every time you change your switches or as needed. At ~50c/u they're inexpensive and easy to stock up on. The bottom ones usually stay in pretty good shape.
Lubrication is an option that will help reduce regular wear on the bushings, though it will not defend against handblading. Try to pick something that is plastics safe, specifically for POM plastics and nylon such as a suspended silicone or PTFE grease. I use
Super Lube 21030 Grease. Other lubricants like lithium grease are a poor choice because they degrade the plastics in the torque limiter and bushings causing them to wear out faster.
The torque limiter is a key contributor to knob feel in both smoothness of actuation and damping but is relatively unserviceable short of replacing it wholesale. These can go bad over time because it uses a sealed acetal bushing between the input and output, but the seal isn’t very good so it can get particulates in the bush. This can occasionally lead to a grindy feeling when turning the knob or nonlinear torque response even after replacing the bushings and polishing the shaft because the particulates have scored the bush. In order to prevent this on a new torque limiter you should firstly attempt to keep the knob assembly clean and particulate free through regular cleanings. You can try a plastics safe oil like
Super Lube 51004 which should reduce particulate wear and scoring on the bush in the torque limiter and may also flush out existing particulates. As the bush is sealed you kind of just have to lay on the oil thick and let it penetrate. The newer TOK TLEU1-618-5W on Valkyrie knobs seems less prone to this issue overall because of its better seal and less vertical play but also because it has a sintered bronze bush instead of an acetal bush. Unfortunately, thanks to its dimensions differing it cannot be fit onto a Nemsys generation volume assembly without machining a new coupling shaft.